consumer information

Service Alberta works to ensure a fair marketplace for both buyers and sellers. We investigate consumer complaints, enforce consumer protection legislation, license and register regulated businesses and charitable organizations. The department provides an appropriate regulatory framework and informs consumers and businesses of their rights and responsibilities. Consumer Awareness, Research and Education provide materials on a wide range of topics free of charge.

The ministry's Consumer Contact Centre handles more than 230,000 phone inquiries from Albertans each year. The Centre provides information on dozens of topics including landlord/tenant disputes, making purchases over the Internet and lodging a consumer complaint.

For further assistance, please contact the Consumer Contact Centre at 780-427-4088 (Edmonton and area) or 1-877-427-4088 (toll-free in Alberta).

Programs and Services

Condominium Property Act

The Government of Alberta is taking steps to strengthen condominium legislation to address the current needs of condominium corporations, unit owners, and developers; and raise standards in Alberta‚Äôs condominium industry.  Read more

Consumer Alerts

View warnings issued to consumers about potentially fraudulent, misleading, unfair or otherwise harmful activities occuring in the Alberta marketplace. Read more

Charitable Organizations

Learn about the standards and registration requirements for charitable organizations and professional fund-raisers and how to protect yourself from fraudulent, misleading or confusing solicitations. Read more

Filing a Consumer Complaint

Identifies the types of complaints investigated by Consumer Services and provides online and printable complaint forms. Also provides links for dealing with complaints about funerals, automotive sales and repairs, real estate and insurance. Read more

Fraud Awareness

Learn what identity theft is, why it's a problem, how to protect yourself and what to do if you believe you are a victim of identity theft Read more

License and Register a Business

Find forms and instructions for licensing debt collectors, collection agencies, prepaid contractors, direct sellers, cemeteries, cemetery pre-need contractors, charities Read more

Payday Loan Calculator

Calculate the total cost of a payday loan. Read more

Reality Choices

Credit, housing and car tips for first-time consumers. Helps high school graduates leaving home make smart decisions about finances and housing. Read more

Search for a Business, Charity or Fundraiser

Search for a business, charity or fundraiser in Alberta. You may search by business name, license type and municipality. Read more

Consumer Tips

Read tipsheets designed to provide consumers and businesses with relevant and effective consumer protection information. Read more

Utilities Consumer Advocate

The Utilities Consumer Advocate provides information and advice, and represents your interests in Alberta's electricity and gas markets. As an electricity or gas customer in Alberta, you have a powerful voice. We are that voice. Read more