Service Alberta works to ensure a fair marketplace for both buyers and sellers. We investigate consumer complaints, enforce consumer protection legislation, license and register regulated businesses and charitable organizations. The department provides an appropriate regulatory framework and informs consumers and businesses of their rights and responsibilities. Consumer Awareness, Research and Education provide materials on a wide range of topics free of charge.
The ministry's Consumer Contact Centre handles more than 230,000 phone inquiries from Albertans each year. The Centre provides information on dozens of topics including landlord/tenant disputes, making purchases over the Internet and lodging a consumer complaint.
For further assistance, please contact the Consumer Contact Centre at 780-427-4088 (Edmonton and area) or 1-877-427-4088 (toll-free in Alberta).
Programs and Services
- Filing a Complaint with Consumer Services (pdf)
- Hiring a Home Inspector (pdf)
- Home Renovations (pdf)
- Who Do I Contact? (pdf)
- Administrative Penalties
- Appeal Board Decisions
- Consumer Complaint Form (pdf)
- Director's Orders
- Search for a Licensed Business
- The Consumer Checklist for Choosing a Moving Company (external site)