Benefits for Municipalities
BizPaL makes it easier for business clients to comply with federal, provincial and municipal permit and licence requirements. With BizPaL, business clients can get a customized list of permits and licences in less than half an hour. When not using BizPaL, the average search for business licences and permits can take as long as six hours.
BizPaL benefits municipalities by:
- Encouraging business growth by making it easier to set up shop and start making money
- Reducing business client errors and penalties for non-compliance
- Providing a single source of permit and license inventory for municipality staff:
- Provides call centre, switchboard and counter staff with easily accessible, consistent and accurate information
- Facilitates comparison and harmonization of processes between other municipalities/counties/districts
- Provides call centre, switchboard and counter staff with easily accessible, consistent and accurate information
- Reducing the time staff spend answering basic inquiries
- Redirecting the public from service channels with high unit costs (i.e. counter staff) to online channels, which have the lowest unit costs
- Capitalizing on existing Web forms and services – BizPaL works with existing municipal internet sites to reduce the time and cost involved in developing new tools
- Providing an opportunity to increase the municipality’s visibility to the media, ministers and the public
