Unfair practices

Preventing & resolving problems

How consumers can prevent unfair practices and resolve problems.

Preventing problems

You can prevent unfair practices from occurring if you:

  • make sure you understand what is being offered in any advertising and what a salesperson tells you about a product or service
  • get answers to your questions before you buy
  • never sign a contract unless you have read it to make sure it includes all the terms and conditions to which you agreed
  • never sign a blank contract that a salesperson says will be filled in later
  • make sure all verbal claims that a salesperson makes about the goods or services are listed in the contract
  • write into the sales agreement any statement the supplier says that encourages you to buy the product (e.g. the car has never been in an accident)
  • always keep your bills of sale, contracts, warranties, instructions and cancelled cheques

Resolving problems

The first step to resolving a problem is to talk to the business or supplier.

If that isn't successful, you may be able to file a complaint with the Consumer Investigations Unit.

As an alternative, if you are otherwise unsuccessful in resolving the problem and have suffered a loss because of an unfair practice, you can start an action against the supplier in the Court of Queen’s Bench.

If the claim is less than $50,000, it can be heard before the Provincial Court of Alberta, Civil Division. This level of court can only award damages for losses suffered.

Contact this service

(toll free in Alberta)

Northern Alberta (north of Red Deer):

Southern Alberta (Red Deer and south)

8:15 am - 4:30 pm (Monday to Friday, closed statutory holidays)