A consumer (buyer) may cancel a time share contract or a points-based contract

Statutory Right to Cancel

A consumer (buyer) may cancel a time share contract or a points-based contract at any time from the day it is entered into until 10 days after the consumer receives a copy of the contract.

In addition, a consumer may cancel the contract at any time within one year after the day on which the contract is entered into if section 37(2) of the Fair Trading Act or section 5 of the Time Share and Points based Contracts and Business Regulation applies.

To cancel the contract, the consumer must give a written notice of cancellation to the supplier at the most recent business address, e mail address or facsimile number provided by the supplier. If the contract is being cancelled more than 10 days after it was made, the notice must state the reason for the cancellation.

After the consumer cancels the contract, the supplier has 15 days to refund the consumer’s money.

The Fair Trading Act provides other remedies that may apply in addition to cancellation.